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About Us

Coventry Laptop Clinic have been operating from the present location since October 2011.

 

Terms & Conditions.

Hardware must be returned within 30 days for refund. All non-faulty items that are returned or exchanged for different items may be subject to a 20% restocking fee.

We may, at our discretion only charge a 5% restocking fee provided the item is returned with non-ripped packaging in un-used condition. Items must be returned with a receipt. No returns or refunds on consumable items, printer cartridges, services, or items returned incomplete or without all original packaging.

All new goods supplied are covered by a 12 months manufacturers warranty unless stated otherwise, guarantees/warranties are not insurance backed.  This does not affect your statutory rights.

Complaints Policy.

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be time where our customers may not be completely satisfied.

To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 024 7667 5436 or write to us at Coventry Laptop Clinic, 165 Allesley Old Road, COVENTRY, CV5 8FJ, or email using our Website contact form;  we aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? on 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/

Company Details.

Coventry Laptop Clinic Ltd. Registered Company in England and Wales

Company Registration No. 10943802.
Registered Office: 165 Allesley Old Road, Coventry, CV5 8FJ.

VAT number 295444569